STAFF TRAINING
You've got your SOPs, now let's tell the team about them so they can actually be used.
And your staff might have some pretty good input on changing items so they work even better.
STAFF TRAINING
The syllabus for staff training is a set of Standard Operating Procedures reflected in the restaurant’s previously created Event Operations Manuals. We will host a 3 hour training session with the staff to review, discuss and train on the usage and implementation of these SOPs with a goal of creating a successful events program.
Discussed items may include:
Lead & Sales Process
Definition of Private Dining vs Large Party
Host SOP – Event Inquiries
Management SOP – Event Inquiries
General Event Inquiries
On-Site Event Sales Packet Review
Terms & Conditions
Credit Card Authorization / Processing Forms
Open Table Rules
Ops – Pre-Planning
BEO Meetings
Event Setup – Buffet
Event Setup – Choice Of
Event Setup – Family Style
Event Setup – Passed Apps
Event Setup – Bev Station / Bar
Event Setup – Pre-Shift Meeting
Event Host Arrival
Food Timing
Finishing the Event
Final Billing
Close-Out
Buffet Sign Template
Event Menu Template
Bar Menu Template
Host Stand Lead Form
Kitchen Order Sheet for “Choice Of” Dinners
Kitchen Order Sheet for “Family Style” Dinners
Mobile Bar Setup Checklist
Final Billing Checklist
Equipment Checklist
Review of Event Operations Manuals based upon discussions during training session.