EVENT OPS MANUALS
Once you've SOLD the event, you need a clear and consistent way to RUN the event so that everyone comes out a winner. Event Program SOPs will ensure that (1) client needs are fulfilled so they will spread the love and re-book, (2) restaurant staff are fully prepared and have a clear understanding of what they need to do, and (3) the company is ensured that COGS, labor and revenue are all ordered, scheduled, and charged correctly to ensure maximum profit.
We offer event operations manuals for 3 different types of events:
On-Site Events
Large To-Go Orders
Off-Site Events
ON-SITE EVENTS OPERATIONS MANUAL
This manual includes Standard Operating Procedures - customized to your restaurant - that will ensure smooth event production within your four walls.
The On-Site Event Operations Manual includes:
Lead & Sales Processes
Definition of Private Dining vs Large Party
Host SOP – Event Inquiries
Management SOP – Event Inquiries
General Event Inquiries
On-Site Events Sales Packet review
Terms & Conditions
Credit Card Authorization / Processing Forms
Open Table Rules
Ops – Pre-Planning
BEO Meetings
Event Setup – Buffet
Event Setup – Choice Of
Event Setup – Family Style
Event Setup – Passed Apps
Event Setup – Bev Station / Bar
Event Setup - Pre-Shift Meeting
Event Host Arrival
Food Timing
Finishing the Event
Final Billing
Close-Out
We will also add in:
Buffet Sign Template
Event Menu Template
Bar Menu Template
Host Stand Lead Form
Kitchen Order Sheet for “Choice of” Dinners
Kitchen Order Sheet for “Family Style” Dinners
Mobile Bar Setup Checklist
Final Billing Checklist
Equipment Checklist
LARGE TO-GO EVENTS OPERATIONS MANUAL
This manual includes Standard Operating Procedures - customized to your restaurant - that will ensure smooth event production when large orders leave your restaurant.
The Large To-Go Events Operations Manual includes:
Lead & Sales Process
Definition of Large To-Go order
Host SOP – Event Inquiries
Management SOP – Event Inquiries
General Event Inquiries
Large To-Go Events Sales Packet review
Terms & Conditions and Fees
Credit Card Authorization / Processing Forms
Ops – Pre-Planning
BEO Meetings
Packaging
Packing
Delivery
Pickup
Alcohol Rules
Billing
Close-Out
We also include:
Host stand lead form
Packing Checklist
OFF-SITE EVENTS OPERATIONS MANUAL
This is the BIG ONE. This manual includes Standard Operating Procedures - customized to your restaurant - that ensure smooth event production for off-site catered events.
The Off-Site Events Operations Manual includes:
Definition of an Off-Site Event
Lead & Sales Process
Host SOP – Event Inquiries
Management SOP – Event Inquiries
Terms & Conditions
Credit Card Authorization / Processing Forms
Ops – Pre-Planning
BEO Meetings
Kitchen pack up
Truck load up
Event Setup – Buffet
Event Setup – Choice Of
Event Setup – Family Style
Event Setup – Passed Apps
Event Setup – Bev Station / Bar
Event Setup - Pre-Shift Meeting
Event Host Arrival
Food Timing
Finishing the Event – Load-out
Unloading truck, clean up
Final Billing - POS
Close-Out
We also add in:
Off-Site Equipment & Décor Purchase Recommendations
Buffet Signage Template
Bar Menu Template
Host Stand Lead Form
Kitchen Order Sheet for “Choice of” Dinners
Kitchen Order Sheet for “Family Style” Dinners
Bar Setup Checklist
Packing List